Your customers get answers,
even at 3 a.m.
Pumo Agent answers your customers on WhatsApp, Instagram, Messenger and your website chat, in their dialect and from your company's information, and hands over to your team when a human is needed.
Animated view of the Pumo Agent inbox with a hand-over to a team member.
Illustrative product view. Names and numbers are examples.
Every channel,
one inbox.
WhatsApp, Instagram, Messenger and website chat arrive in one place, and Pumo and your team reply from there.
Diagram: four channels flowing into one inbox, answered by Pumo and your team.
Answers from
your knowledge.
Add your menu, prices and FAQs, and the agent answers from them and shows where each answer came from.
Company files, a price question, and the answer taken from the price sheet.
A human,
when it matters.
Take over any conversation and reply yourself; sensitive steps wait for someone on your team to approve.
A customer asks for a manager, and Pumo hands the chat to a team member.
Your conversations,
as PDF or Word.
Export one conversation or many using filters, as a ZIP or as one combined file with a table of contents. Right-to-left Arabic with an embedded font, Cairo time, sender labels, a header and footer, and an optional watermark.
- Big exports in the backgroundPrepared while you work, then a signed link valid for 24 hours.
- Only the owner or permitted adminsThe owner, or admins granted the “export conversations” permission.
- Every export is auditedEach export is recorded in the audit log.
Export screen: PDF as one file with a table of contents for 128 chats, prepared in the background, a signed link valid for 24 hours, and the export recorded in the audit log.
A customer team
that never closes.
- In your customer's dialectEgyptian, Gulf, Levantine, or English.
- Approval before actionsSensitive steps wait for your team.
- CampaignsBroadcasts on allowed channels, with results.
- Team and permissionsReply, manage channels, or view analytics.
- AnalyticsWhat customers ask, when, and what info is missing.
- Voice callsAn add-on to answer calls by voice.
From the first question
to the sale.
Let every customer
get an answer.
Request a demo and our team will connect a channel and show you the agent answering your own customers' questions.